Des Traynor - Co-Founder / Intercom
This talk walks through the key product decisions you'll make as you scale your company from zero revenue into tens of millions, quickly. We'll talk through what happens as you add in the voices of support, marketing, sales, customer success, and what changes once you have upmarket customers. Importantly we'll also discuss how to turn decisions into a principle to avoid cyclical debates, and have everyone on the same page.