More zeros on the sales forecast doesn’t always mean adding more complexity to your customer success strategy. What are the critical fundamentals every customer success team should master and what are some of the new metrics to adopt as you scale? Rachel Orston has dealt with every stage of customer success growth, from running a startup team to IBM’s billion-dollar SaaS portfolio. Attendees will learn how customer success strategies must scale as your customer base grows, and will leave knowing what pitfalls to avoid and how to keep it simple and sane along the journey.

Please don’t confuse this customer success session as being only for customer success professionals. This is a session for anyone who cares about users, adoption and creating impactful moments that matter to your customers.